1. Booking Conditions
- 1.1 Parking Buddy commits to ensure that your booking confirmation is sent to the email address you provided in booking-form during the booking process..
- 1.2 In case you haven't received your booking confirmation, you are required to get in touch with us right away. Please note that no refunds will be provided for failing to show up.
- 1.3 Please read "More Info" of booked product for any additional surcharges, operational hours, limitations and any additional information about service provider.
- 1.4 Any additional charges charged by the service provider independently and bare no relevance to Parking Buddy or our advertised prices.
- 1.5 Parking Buddy solely acts only as a booking agent for the featured car parks. It does not itself provide the parking service(s) at any UK airport.
- 1.6 When you book with Parking Buddy, you will be contracting with the individual car park and will be subject to their Terms and Conditions which may contain exemption clauses and limit each company's liability. Car Park's full Terms & Conditions will be available upon request.
- 1.7 Any claims by the customer in respect of parking services such as delay in pick-up and drop-off of your vehicle, damage to the vehicle and so on, must be addressed directly with the service provider and subject to their terms and conditions.(See 1.8)
- 1.8 All Parking is subject to the terms and conditions of the individual car park and the customer expressly accepts that all claims regarding damage, missing items or loss caused by the service provider must be pursued directly with the service provider.
- 1.9 Parking Buddy cannot be held liable in circumstances where we are unable to fulfil our obligations due to events beyond our control, including but not limited to, service outage, war, threats of war, rioting, acts of terrorism, natural disasters, fire, or severe weather conditions.
2. Customer's Responsibilities
- 2.1 Please ensure you have your booking confirmation voucher and or booking reference with you when you travel. This will identify you as an Parking Buddy customer and enable the service provider to verify your booking.
- 2.2 It is your responsibility to obtain chauffeur's telephone number and details of arrival procedure before departing for the airport - any missed bookings, flights or other problems arising from your failure to obtain this information will not be recompensed by Parking Buddy or any of our affiliates.
- 2.3 Please remove all possessions and leave only the keys codes required to move your vehicle. In the interests of efficient operation, you must be prepared to leave your car keys with car park staff if requested to do so unless otherwise stated.
- 2.4 Claims cannot be considered once your vehicle has left the site (Park & Ride) or terminal (Meet & Greet) so please check your vehicle carefully before leaving from car parking site Airport.
- 2.5 You must ensure that, before leaving the vehicle with the car parking company that it is in a roadworthy condition, taxed and holds a current MOT if applicable.
- 2.6 If you are charged by the car park because you do not follow the correct parking meet & greet procedure or do not turned up on your booked date-time, Parking Buddy may not be able to obtain refunds on your behalf or cannot provide you the receipt of extra charge(s). Customer must contact service provider for extra charge(s) receipt.
3. Prices
- 3.1 All prices are for pre-booking.
- 3.2 All bookings are subject to a non-refundable booking fee.
- 3.3 Please check the product "MORE INFO" for any additional surcharges. These charges are charged by the service provider car parking company independently and bare no relevance to Parking Buddy or our advertised prices.
- 3.4 Please note some car parks cannot accommodate High-sided or unusually wide vehicles or there may be an extra charge. Please check "MORE INFO" on the product or contact our office for details before making a booking.
4. Cancellation Policy
- 4.1 All cancellations must be made directly through Parking Buddy in order to be valid. (Not with the car park).
- 4.2Cancellation must be made via Manage Booking option online. alternatively, send a cancellation request through Customer Support within office hours only (Monday - Friday, 09:00 to 17:00, excluding bank holidays) and are subject to our notice periods (see 4.B, 4.C).
- 4.3 Cancellation requests made via Chat, Email or Over the Phone will not be actioned.
- 4.4 No refunds are available for unused part stays.
- 4.5 Booking Fee, SMS Charge, Booking Cover Charge and Bundle Charges are non- refundable.
- 4.6 Bookings made within 24 hours from the date of departure, can not be cancelled or amended or refunded.
- 4.7 Amendments of arrival date to any new future arrival date, where an amendment is requested on drop off arrival day or within 24 hours prior to arrival date of the original booking. Such modified bookings cannot be amended and are non-refundable, if cancelled thereafter..
- 4.8 Customers who cancel the booking with Parking Buddy and wish to re-instate the booking will not get any refund if cancelled thereafter.
- 4.A. Cancellation - Non-Flex Booking(s)
- 4.A.1 Non-Flexible rate bookings cannot be cancelled or refunded.
- 4.B. Cancellation -Flex-Able Booking(s)
- 4.B.1 More than 72 hours cancellation notice from the drop-off date: Booking Fee, SMS charges and £5.00 will be deducted.
- 4.B.2 Between 72 to 48 hours cancellation notice from the drop-off date: Booking Fee, SMS charges and £10.00 will be deducted.
- 4.B.3 Between 48 to 24 hours cancellation notice from the drop-off date: Booking Fee, SMS charges and £20.00 will be deducted.
- 4.B.4 Less than 24 hours cancellation notice from the drop-off date: Booking cannot be cancelled and no refund will be issued.
- 4.C. Cancellation -Covered Booking(s)
- 4.C.1 Cancellation of a booking must do so at least 24 hours prior to drop-off date in order to be eligible for refund. (see 4.5) charges and £4.99 will be deducted.
- 4.C.2 No refund will be issued if the cancellation notice is received in less than 24 hours from the drop-off date.
- 4.C.3 Booking Cover does not apply for bookings made the same day, booked for the following day or in certain products where stated.
- 4.9 Parking Buddy reserved the right to cancel any booking.
5. Amendment Policy
- 5.1 Amendment must be made via Manage Booking option online, alternatively, send a amendment request through Customer Support within office hours only (Monday - Friday, 09:00 to 17:00, excluding bank holidays).
- 5.2 More than 24 hours notice from the drop-off date - amendment of travel details e.g terminals & flight details are free of charge.
- 5.3 Non-Flexible rate bookings are fully amendable.
- 5.A. Change of Booking Dates
- 5.A.1 More than 72 hours notice from the drop-off date - Flex-able Booking £4.99 admin charges., Non-Flex Booking £9.99 admin charges applies.
- 5.A.2 Between 72 to 48 hours notice from the drop-off date - Flex-able Booking £9.99 admin charges., Non-Flex Booking £14.99 admin charges applies.
- 5.A.3 Between 48 to 24 hours notice from the drop-off date - Flex-able Booking £14.99 admin charges., Non-Flex Booking £19.99 admin charges applies.
- 5.A.4 Less than 24 hours notice from the drop-off date - Please use Customer Support (see 5.1).
- 5.A.5 Amendments of dates to any new future depart or return date is not guaranteed, subject to availability of parking space.
- 5.B. Change Of Booking Details
- 5.B.1 More than 72 hours notice from the drop-off date - Flex-able Booking £1.99 admin charges, Non-Flex Booking £4.99 admin charges applies.
- 5.B.2 Between 72 to 48 hours notice from the drop-off date - Flex-able Booking £4.99 admin charges, Non-Flex Booking £9.99 admin charges applies.
- 5.B.3 Between 48 to 24 hours notice from the drop-off date - Flex-able Booking £9.99 admin charges, Non-Flex Booking £14.99 admin charges applies.
- 5.B.4 Less than 24 hours notice from the drop-off date - Please use Customer Support (see 5.1).
- 5.C. Covered Bookings
- 5.B.1 More than 24 hours notice from the drop-off date - Booking dates change - £4.99 admin charges applies
- 5.B.2 More than 24 hours notice from the drop-off date - Vehicle details change - £1.99 admin charges applies
- 5.D. Change Of Airport & Service Provider
- 5.C.3 More than 24 hours notice from the date of the departure - Please use Customer Support (see 5.1). Flex-able Booking £15.00 admin charges., Non-Flex Booking £20.00 admin charges applies.
6. Refunds
- 6.1 Refund will only be made to the same payment method used to pay for the booking.
7. Arrival or Return or Pick-up Time
- 7.1 We strongly request all customers to ensure they arrive at the car park/terminal with plenty of time to achieve their flight check-in.
8. Parking Conditions
- 8.1 Your vehicle must be roadworthy condition e.g. valid Tax and MOT, if your vehicle is not roadworthy and you cannot show proof of a new application at the time of your collection you will be refused the service and No refund will be eligible.
- 8.2 Parking Buddy is not responsible in any way once the vehicle has been handed over to or returned by the service provider or whilst in the care of the service provider.
- 8.3 The service providers accept no liability for any faulty car keys, alarm fobs, house or other keys left on the key ring. you must ensure you leave the drivers with the right keys, alarm fobs and instructions to start your vehicle.
9. Complaints Procedure
- 9.1 Complaints e.g service related, damages must be made directly to the service provider. Contact details of the the service provider can be found in booking confirmation email. Parking Buddy are willing to consider complaints on your behalf but doesn't guarantee the resolution. If one wants to make a complaint, it must be made via Customer Support. All relevant documents and receipts must be provided with complaint.
- 9.2 You should expect to receive a reply within 10 working days upon receipt of your complaint. You will be informed of any delay and the reason for it, should one arise
- 9.3 All complaints regarding the provision of service must be lodged via Customer Support within 24 hours of return to the UK, any complaint received after this time will not be considered.
- 9.4 If you encounter a problem at your chosen car park, please inform the service provider immediately to give them the opportunity to rectify the problem.
- 9.5 If you do not advise the provider at the time it may be difficult to pursue a complaint at a later stage.
- 9.6 The service provider reserves the right to move the vehicle within or outside the car parks by driving or otherwise to such extent as the car parking company or its servants may in their discretion think necessary for the efficient arrangement of its parking facilities at the car parks or in emergencies or to avoid accidents or obstructions.
- 9.7 The service provider will put their greatest possible extent to assist in any registered complaint, however assistance cannot be guaranteed.
10. API Bookings & Payment Processing
- 10.1 Certain parking products displayed on the Website are made available via third-party Application Programming Interfaces (“APIs”) operated by independent parking service providers or their authorised technology partners.
- 10.2 For API-based bookings, the customer authorises Parking Buddy to collect payment for the booking at checkout. The total amount paid may include (i) a Parking Buddy service/booking fee (“Platform Fee”) and (ii) the parking service price payable to the relevant API Partner and/or underlying parking operator (“Supplier Charge”). Parking Buddy will remit the Supplier Charge (or the relevant portion of it) to the API Partner/operator.
- 10.3 Because payment is collected via Parking Buddy’s checkout, the transaction may appear on the customer’s bank or card statement under a descriptor relating to Parking Buddy (or its payment processor). Supplier details (including the API Partner/operator name and booking reference) will be provided in the booking confirmation.
- 10.4Where a booking is fulfilled via an API Partner, the customer acknowledges and agrees that the contract for the provision of the parking service is formed directly between the customer and the relevant API Partner and/or underlying parking operator (as applicable). Parking Buddy acts as a booking intermediary and is not the provider of the parking service.
- 10.5 Any issues relating to the parking service itself (including service performance, amendments, operational complaints, no-shows, operator terms, API Partner booking cancellation, and supplier-led cancellations) are the responsibility of the API Partner/operator. Accordingly, the customer agrees that any service-related refund requests or claims relating to the Supplier Charge must be pursued with the relevant API Partner/operator under their applicable terms and conditions. Parking Buddy’s liability (if any) in relation to API-based bookings is limited to the Platform Fee and/or the booking/intermediary service it provides, except where mandatory consumer law requires otherwise.
- 10.6 Where Parking Buddy processes the customer payment, Parking Buddy may, where appropriate, facilitate refunds in coordination with the API Partner/operator. However, Parking Buddy is not obliged to refund any amount corresponding to the Supplier Charge unless and until it has received confirmation and/or funds from the API Partner/operator (or is otherwise required to do so by applicable law or the card/payment rules).
- 10.7 If a customer raises a card/bank dispute (chargeback) relating to an API-based booking, Parking Buddy may share relevant booking and supplier details with the API Partner/operator and may require the API Partner/operator to provide evidence and/or reimburse Parking Buddy for any Supplier Charge amounts paid out to the API Partner/operator that are later subject to reversal, dispute, chargeback, refund, or other deduction.
11. Service Reviews Policy
- 11.1 All the reviews regarding the service should be posted on the service provider’s review platform. Customers also usually receive an email from us to leave a review about their experience. All the reviews available on our website are real and of the customers who have used the service.
- 11.2 No reviews about the service can be left on any of our reviews platform e.g Trust-pilot, Google etc. as we are not the service providers and only offer price comparison for the car parks.
- 11.3 Any service reviews left on our reviews platform will be challenged and if not removed immediately upon request we reserve the right to take legal action and further administration legal costs will be added to the claim.
12. Limitaion of Liability
- 12.1 These Terms and Conditions apply only to bookings made directly through this website, over the phone 0333 567 2525, Chat or via email info@parkingbuddy.co.uk.
- 12.2 As a booking agent for the service provider, Parking Buddy is liable to the customer only for losses directly arising from any negligence of the company in processing a booking.
- 12.3 The total liability for Parking Buddy to the customer for all claims arising from the use of this website and materials is limited to the cost of the client's booking including both parking and booking fees paid to parkingbuddy.co.uk as per the contract.
13. Distance Selling
- Regulation 6 (b) of the distance selling regulations 2000 state that contracts for the provision of transport and leisure services while the supplier provides services on a specific date or within a specific period are exempt to the traditional 'cooling off' period placed on select online goods and services. Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions.
14. Governing Law & Jurisdiction
- These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Modification
- Parking Buddy may at any time modify these Terms and Conditions and your continued use of this website, including over phone, chat and email bookings will be conditioned upon the Terms and Conditions in force at the time of your use.
